“Glitch” sounds small, cute, and sort of pleasantly quirky. But a “glitch” doesn’t cost taxpayers hundreds of millions of dollars. A “glitch” doesn’t cause human suffering or potential loss of life. A “glitch” is a minor mistake – not the inevitable result of botched human planning, shirked responsibility, and the decision to put a higher priority on politics than practicality.
Rather, what we’re seeing at Healthcare.gov should more properly be described as a “man-caused disaster,” a term the Obama administration originally proposed as a euphemism for acts of terror.