Hertz Nightmare: Customer Fined $436 Before They Even Rented The Car
View From The Wing | 06/16/2024 | Gary LeffA Hertz customer accomplished a new feat in the annals of rental car company disservice, actually being charged for a red light ticket before even renting the vehicle.
They rented the vehicle on May 15th at the Calgary Airport for a period of six days, starting at 10:30 p.m. However the agent at the airport logged the rental as starting at 10:30 a.m.
They were hit with an extra day’s charge, beyond the period they actually had the car for And the previous renter “ran a red light at 2:33pm.” But since the system now saw them as having the car at the time, their credit card was hit with $436.50 for the bill.
It would have been impossible for the customer to have had the car at 2:33 p.m. because they were inflight on American Airlines. They provided copies of their boarding passes. Hertz agreed with them about the rental start time – they removed the extra day’s charge – but they still refused to budge on the red light ticket (or the extra fees associated the with the extra day – Hertz removed only the base rental charge). And now Hertz has refused to communicate further, it seems.
How to turn a simple clerical error into a public relations fiasco.
Aw, go sell off some of your EVs, willya?
“We have to find innovative ways to recover our EV losses…” – a Hertz PR flack
They should change the spelling to “Hurts.”
And people say the Biden economy is failing.
Interesting aside note, the Hertz executive who cast OJ Simpson in the Hertz commercials died the day after Simpson did. Bad decisions are nothing new to Hertz.
I wonder how much their marketing budget is compared the the $436 they could have spent?
How did their system even allow the car to be rented to two different people at the same time? They have some software QA work to do.
I believe it is a known system glitch called greed.