4 Comments

  1. The article doesn’t mention installing new lines or windows for those who electronically pre-order at Taco Bell, so you may still end up in a line behind a party of five that can’t make up their minds, I assume.

    And at Outback, it says that “unlike a traditional reservation, late guests will not be dropped from the wait list or penalized.” No potential for reservation-bombing (or subsequent modifications to the policy) there. Have the hostesses get back to me on how well THAT works out!

  2. And the way they chose to advertise this — by making their Twitter, Facebook, Tumblr, and other social media sites go completely black, with a message that they’re only available to you if you download this app — REALLY fills me with confidence that the IT team’s number-one priority is customer satisfaction (and not, say, padding their client stats to reach a bonus threshhold). I wonder if they worked on healthcare.gov, too.

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